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Category: Legal

Legal

Cookies

Last updated: December 3rd, 2025

1. Introduction

This Cookies Policy explains how The House of Unalome (“we”, “us”, “our”) uses cookies and similar technologies when you visit thehouseofunalome.com (the “Site”).

We use cookies to keep the shop running smoothly, remember your choices and understand how our community uses the Site so that we can improve it. Some cookies are essential for the Site to work; others are used only with your consent.

This Policy should be read together with our Privacy Policy, which explains how we handle your personal data.

2. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, phone) when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

In this Policy, we also use the term “cookies” to include similar technologies such as:

  • Pixel tags or tracking pixels;

  • Local storage;

  • Scripts that store or retrieve information on your device.

3. Who is responsible for cookies on this Site?

The data controller for personal data processed through cookies on this Site is:

The House of Unalome
Email: customer@thehouseofunalome.com
Location: Amsterdam, Netherlands

We may also use third-party providers (for example analytics and advertising partners). These third parties may set their own cookies, subject to their own privacy and cookies policies.

4. Types of cookies we use

We group the cookies we use into the following categories:

4.1 Strictly Necessary Cookies

These cookies are essential for the Site to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as:

  • Adding items to your basket;

  • Logging into your account;

  • Remembering your cookie preferences;

  • Processing check-out and payment.

Without these cookies, the Site or some of its core features would not work properly.

Legal basis: Our use of strictly necessary cookies is based on our legitimate interest in providing you with a secure and functional online shop and on the performance of our contract with you.

4.2 Performance & Analytics Cookies

These cookies help us understand how visitors use the Site, so we can improve layout, content and performance. They may collect information such as:

  • Which pages you visit and for how long;

  • Which links you click;

  • The type of device and browser you use;

  • General location (e.g. country or city).

Examples of tools that may use these cookies include:

  • Website analytics services (e.g. [Google Analytics or similar]);

  • Performance monitoring tools.

We only set these cookies if you consent via our cookie banner or settings.

Legal basis: Your consent. You can withdraw it at any time (see Section 7).

4.3 Functionality Cookies

These cookies allow the Site to remember choices you make, such as:

  • Your language or region;

  • Items left in your basket when you return;

  • Whether you are logged in or not.

They are not strictly essential, but they make your experience smoother and more personal.

Legal basis: Your consent, unless the specific function is strictly necessary for the service you requested.

4.4 Marketing & Social Media Cookies

These cookies are set by us and/or our advertising and social media partners to build a profile of your interests and show you relevant content and adverts on other sites or platforms. They may:

  • Track which products you view or add to basket;

  • Track how you interact with our emails or social media posts;

  • Link your activity on our Site to your activity on other websites.

Examples of tools that may use these cookies include:

  • Advertising and retargeting pixels (e.g. [Meta/Facebook Pixel, Google Ads, Pinterest Tag, etc. – specify what you actually use]);

  • Social media plug-ins and “share” buttons.

These cookies are not essential and are only used if you consent.

Legal basis: Your consent.

5. Examples of cookies used on this Site

The exact cookies used may change over time as we update our tools and services. Typical examples include:

  • WooCommerce / shop cookies – to manage your basket, orders and check-out;

  • WordPress cookies – to manage login sessions and security;

  • Analytics cookies – e.g. to generate anonymous statistics on how visitors use the Site;

  • Marketing cookies – e.g. to measure performance of advertising campaigns.

If you need a detailed list (for example for an audit), we can provide a current overview on request at customer@thehouseofunalome.com.

6. How long do cookies last?

Cookies can be:

  • Session cookies – which are deleted when you close your browser; or

  • Persistent cookies – which stay on your device for a set period or until you delete them.

We try to use the shortest reasonable retention period for each cookie type, particularly for analytics and marketing cookies. Exact durations vary by cookie and provider but typically range from a few minutes up to a maximum of 24 months (unless the law allows or requires a longer period).

7. Your choices and consent management

7.1 Cookie banner and settings

When you first visit our Site, you will see a cookie banner asking you to choose which types of cookies we may use. You can:

  • Accept all cookies;

  • Reject non-essential cookies; or

  • Go to “Settings” (if available) to choose specific categories (e.g. allow analytics but not marketing).

You can change or withdraw your consent at any time by:

  • Revisiting the Site and clicking the cookie settings link or icon (for example “Cookie preferences” in the footer, if configured); or

  • Deleting cookies from your browser (see below) so that the banner appears again.

7.2 Browser settings

Most browsers allow you to:

  • See which cookies are stored on your device;

  • Delete individual cookies or all cookies;

  • Block cookies from specific websites;

  • Block all cookies.

Please note: if you block or delete strictly necessary cookies, the Site (or some features such as basket and check-out) may not function correctly.

For more information, consult the help section of your browser.

7.3 Third-party opt-outs

Some third-party providers offer their own opt-out tools for analytics or marketing. For example, if you use Google Analytics, users can use the Google Analytics opt-out tools; advertising networks often allow preferences to be managed via their own platforms.

These tools are provided by the third parties themselves and are outside our control, so their availability and functioning may change.

8. Third-party cookies

When you visit our Site, you may see content embedded from third-party services (for example Instagram feeds, embedded videos, or payment providers). These third parties may set their own cookies, which are governed by their own policies.

We encourage you to read the privacy and cookies policies of any third-party services you use or access through our Site.

9. Legal basis and applicable law

Where we set strictly necessary cookies, we rely on our legitimate interests and/or the need to perform a contract (for example to fulfil your order).

For all other cookie types (analytics, functionality, marketing and social media), we rely on your freely given, specific, informed and unambiguous consent, in line with the EU General Data Protection Regulation (GDPR) and the Dutch Telecommunications Act (Telecommunicatiewet).

You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

10. Changes to this Cookies Policy

We may update this Cookies Policy from time to time, for example if we add new tools or if the law changes. When we do so, we will update the “Last updated” date at the top of the page.

We encourage you to review this Policy regularly to stay informed about how we use cookies and similar technologies.

11. Contact us

If you have any questions about this Cookies Policy or our use of cookies, you can contact us at:

The House of Unalome
Email: customer@thehouseofunalome.com
Location: Amsterdam, Netherlands

We will do our best to answer your questions and support you in exercising your privacy and cookie choices.

Legal

FAQ

Welcome to the FAQ for The House of Unalome. If you cannot find what you are looking for here, you are always welcome to email us at customer@thehouseofunalome.com.

1. Orders & Shipping

Q1. Where do you ship from?
We currently ship from the Netherlands. All orders are prepared and dispatched from here unless otherwise stated.

Q2. Which countries do you ship to?
We ship to the countries listed at checkout. If your country is not listed, please email customer@thehouseofunalome.com and we will let you know if we can arrange a special shipment.

Q3. How long will my order take to arrive?
Processing time is usually 2–5 working days. Delivery time then depends on your location and the shipping option chosen at checkout. Please note that customs checks, public holidays, weather and carrier delays can affect delivery times.

Q4. How do I track my order?
Once your order has been dispatched, you will receive a confirmation email. Where tracking is available, this email will include a tracking link or reference.

Q5. My parcel is delayed or seems lost – what should I do?
First check the tracking link (if provided). If it has not updated for several days, or your order has not arrived within the estimated timeframe, please email us with your order number and we will investigate with the carrier.

2. Products – Clothing & The Label

Q6. How do I choose the right size?
Many of our pieces are designed to be flowing and forgiving. Each product page includes details on fit and, where possible, suggested size ranges. If you are unsure, feel free to email us with your usual size and height and we will do our best to guide you.

Q7. How should I care for my kimono or clothing?
Care instructions are provided on the product page and on the garment label. In general, we recommend:

  • Gentle washing (by hand or on a delicate cycle);

  • Avoiding bleach and harsh detergents;

  • Air-drying flat or on a hanger;

  • Storing away from direct sunlight.

Please follow any specific care instructions on the label, as fabrics and dyes can vary.

Q8. Will my garment look exactly like the one in the photo?
We do our best to photograph our pieces accurately, but colours may look different on different screens. For hand-crafted or small-batch items, there may be slight variations in print placement, tone or detailing. These are part of the uniqueness of each piece.

3. Products – Ceremonial Cacao

Q9. What is ceremonial cacao?
Ceremonial cacao is a minimally processed form of cacao paste, traditionally used in ritual and ceremony. It is richer and more intense than regular hot chocolate and is often enjoyed as a warm, intentional drink.

Q10. How do I prepare it?
Basic preparation guidelines (including suggested grams per serving) are provided on the packaging and/or product page. You can usually melt the cacao gently with hot water or plant milk, then whisk until smooth. You may add spices, sweeteners or other ingredients to taste. Please follow any specific instructions on your product.

Q11. Is ceremonial cacao safe for everyone?
Cacao naturally contains stimulants such as theobromine and small amounts of caffeine. It may not be suitable if you:

  • Have certain heart conditions or very high blood pressure;

  • Are pregnant or breastfeeding;

  • Are sensitive to stimulants; or

  • Are taking certain medication (for example some antidepressants or heart medication).

Our products and circles are not medical treatment. If you are unsure whether cacao is safe for you, please consult your doctor or healthcare provider before use.

Q12. How should I store my cacao?
Store it in a cool, dry place away from direct sunlight, heat and strong odours. Do not refrigerate unless the packaging specifically advises otherwise. Always reseal the packaging tightly after opening.

4. Events, Circles & Retreats

Q13. What kind of events do you offer?
We offer a range of experiences including:

  • (Single) motherhood circles and gatherings;

  • Cacao ceremonies and ritual spaces;

  • Workshops and other community experiences.

Each event or programme will have its own description on the Site with details of format, location (online or in person), themes and what to bring.

Q14. Are your circles and events a form of therapy?
No. Our circles and events are supportive spaces for connection, reflection and personal growth, but they are not medical or psychological therapy and do not replace professional care. We encourage you to keep working with your doctor or therapist where needed.

Q15. How do I apply for a programme like “The Butterfly Effect”?
You can find information and an application or intake form on the relevant Event or programme page. We may ask you some questions about your current situation to ensure the space is appropriate and safe for you and the wider group.

Q16. Can I cancel or move my event booking?
Our cancellation, rescheduling and refund rules for Events are explained in detail in our Refunds & Returns Policy. In general:

  • Cancellations made well in advance may be refundable or transferable;

  • Late cancellations or no-shows are often non-refundable, because places are limited and reserved for you.

Please read the specific Event details and our Refunds & Returns Policy before booking.

Q17. Can I bring my child to an event?
Unless clearly stated otherwise, our circles and events are designed for adults and are not suitable for children to attend. If you have a specific question about a particular event, please contact us before booking.

5. Accounts & Payments

Q18. Do I need an account to order?
You can often check out as a guest, but creating an account lets you:

  • View your order history;

  • Save your address details;

  • More easily track future orders.

Q19. Which payment methods do you accept?
We accept the payment methods displayed at checkout, which may include major debit/credit cards, PayPal, iDEAL and other local options. All payments are processed securely by our third-party payment providers.

Q20. My payment failed – what should I do?
First, check that your card details, billing address and any required authentication (e.g. 3D Secure) are correct. If the issue persists, you can try a different payment method or contact your bank. If you continue to have trouble, please email us with a screenshot or description of the error.

6. Returns, Refunds & Cancellations

Q21. Can I return a clothing item if it doesn’t fit?
In most cases, yes. If you are not happy with a clothing item, you can usually return it within the timeframe set out in our Refunds & Returns Policy, as long as it is:

  • Unworn and unwashed;

  • In its original condition with tags attached; and

  • Free from odours, stains and damage.

Please read the full Refunds & Returns Policy and contact us before sending anything back.

Q22. Can I return ceremonial cacao?
For health and hygiene reasons, we can generally only accept returns of cacao if the packaging is still sealed and unopened, unless there is a clear quality or safety issue. Once opened, cacao is not normally returnable. If you think something is wrong with your product, please contact us straight away with photos and details.

Q23. Who pays for return shipping?
Unless the item is faulty, damaged or we sent the wrong item, you are usually responsible for the cost of return shipping. Where an item is incorrect or faulty, we will either cover or reimburse reasonable return costs. Full details are in our Refunds & Returns Policy.

Q24. How do I request a refund?
Please email customer@thehouseofunalome.com with:

  • Your full name;

  • Order or booking number;

  • The item or Event you are asking about;

  • A brief explanation of the issue;

  • Photos (if an item is damaged or incorrect).

We will then send you the next steps and let you know what is possible under our Policy and your local consumer rights.

7. Privacy, Data & Cookies

Q25. How do you use my personal data?
We collect and use your data to:

  • Process orders and bookings;

  • Communicate with you about your order or Event;

  • Improve how the Site is used;

  • Send you updates and newsletters if you choose to subscribe.

All of this is explained in detail in our Privacy Policy, including your rights under the GDPR (such as access, correction and deletion of your data).

Q26. Do you share my data with anyone else?
We do not sell your data. We share it only with trusted service providers who help us run the Site and fulfil orders (for example web hosting, payment processors, delivery companies and email services), and with authorities where required by law. Each provider is required to protect your data and use it only for the services they provide to us. See our Privacy Policy for more details.

Q27. What about cookies?
We use cookies to keep the shop functioning (for example, keeping items in your basket, remembering you are logged in) and, with your consent, to understand how people use the Site and to run our marketing. You can manage your preferences through the cookie banner or your browser settings. Full details are in our Cookies Policy.

8. General

Q28. Are your legal documents available to read?
Yes. You can find our:

  • Privacy Policy

  • Terms of Service

  • Refunds & Returns Policy

  • Cookies Policy

in the “Legal” or footer area of the Site. These documents explain in detail how we work with you as a customer and community member.

Q29. I still have a question. How can I contact you?
You can email us at customer@thehouseofunalome.com. Please include your order or booking number (if you have one), along with as much detail as possible, so we can help you quickly and clearly.

Legal

Refunds and Returns

Last updated: December 3rd, 2025

1. Introduction

We want you to feel safe and respected when you purchase from The House of Unalome. This Refunds & Returns Policy explains when and how you can cancel an order, return products, receive a refund, and what happens if you need to cancel an Event booking (for example a circle, ceremony or retreat).

This Policy forms part of our Terms of Service and should be read together with those Terms and our Privacy Policy. Nothing in this Policy affects your statutory rights as a consumer under applicable law.

If anything is unclear, you can always contact us at customer@thehouseofunalome.com before placing an order or booking.

2. Who this Policy applies to

This Policy applies to purchases made directly through our website thehouseofunalome.com (the “Site”), including:

  • Ceremonial clothing and accessories (for example, kimonos);

  • Ceremonial cacao and other physical products;

  • Tickets and bookings for circles, ceremonies, workshops and other Events.

If you purchased our products through a third-party retailer or platform, you will need to follow that retailer’s refund and returns policy.

If you are a consumer living in the EU/EEA, you may have additional mandatory rights under local consumer law, including the EU consumer “cooling-off” period. We explain how that works in Section 4.

3. Returning physical products

3.1 General return window

We want you to love your purchase. If you change your mind about a physical product ordered from the Site, you may be able to return it within 14 days from the date you receive it, in line with your statutory cooling-off rights (see Section 4) and any additional goodwill we may offer from time to time.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which you received it;

  • Have all original tags, labels and packaging;

  • Be free from odours, stains, damage, pet hair or signs of wear; and

  • Include any complimentary items that formed part of the same offer (for example, a matching belt or bag).

We reserve the right to refuse a refund or deduct an amount from the refund where the product has been handled in a way that goes beyond what is reasonably necessary to inspect it (for example wearing a garment outdoors or removing hygiene seals).

3.2 Items that cannot be returned

For reasons of health, hygiene and practicality, some items are non-returnable except where they are faulty or not as described. These include (but are not limited to):

  • Opened or unsealed food products, including ceremonial cacao once the packaging seal has been broken;

  • Products that have been used, consumed or partially consumed;

  • Custom-made, personalised or made-to-order items, where the customisation is based on your request;

  • Gift cards.

If there is a problem with one of these items (for example it arrives damaged or you believe it is unsafe to consume), please contact us immediately so we can assess the situation.

3.3 How to start a return

To request a return, please email customer@thehouseofunalome.com with:

  • Your full name;

  • Order number;

  • Details of the item(s) you want to return;

  • The reason for the return; and

  • Clear photos if the item is damaged or incorrect.

We will respond with instructions, including the return address and any reference you should include on the parcel. Please do not send items back without contacting us first, as this may cause delays in processing your refund.

4. EU/EEA cooling-off rights (distance purchases)

If you are an EU/EEA consumer purchasing physical goods online, you usually have a 14-day cooling-off period beginning:

  • For goods: on the day after you (or someone you nominate) receive the product;

  • For multiple items in one order delivered separately: on the day after the last item is delivered.

During this period you can cancel the contract without giving any reason. To exercise this right, you must clearly inform us of your decision to cancel before the cooling-off period expires. The easiest way is to email us at customer@thehouseofunalome.com with your order details and a clear statement that you wish to cancel.

Your cooling-off right does not usually apply to:

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed (for example opened cacao);

  • Custom-made or clearly personalised items;

  • Certain digital downloads and services once they have been fully performed with your prior consent.

If you cancel under the cooling-off rules, you must send the goods back to us within 14 days of telling us you wish to cancel. We will refund you in accordance with Section 6.

5. Return shipping costs

Unless the law requires otherwise or we have specifically agreed to cover them, you are responsible for the cost of returning items.

We recommend using a tracked postal or courier service and keeping proof of postage. We are not responsible for items lost or damaged in transit on their way back to us.

If you return an item because we sent the wrong item, it was faulty or it arrived damaged, we will normally either:

  • Provide a pre-paid return label; or

  • Reimburse your reasonable return shipping costs, once we have seen proof of postage.

Please contact us before returning any faulty or incorrect items so we can agree the most appropriate solution.

6. Processing refunds for products

Once we receive and inspect your return, we will notify you by email of the outcome. If your return is approved:

  • We will refund the product price plus any standard delivery cost you originally paid (if required by law), using the same payment method you used for the original purchase, unless we mutually agree otherwise.

  • We may reduce the refund to reflect any reduction in the value of the item resulting from your handling beyond what is necessary to check it.

We aim to process approved refunds within 14 days of receiving the returned items, or (in the case of cancellations under the cooling-off rules) within 14 days of you providing evidence that the goods have been sent back.

Depending on your bank or card provider, it may take additional time for the funds to appear in your account.

Shipping upgrades (for example express delivery) are normally non-refundable unless required by law.

7. Exchanges

At present we do not operate a formal exchange system. If you would like a different size, colour or item:

  1. Request a return for the original item in accordance with this Policy; and

  2. Place a new order for the desired item through the Site.

If you contact us quickly after placing your order, we may be able to amend it before it is dispatched. This is not guaranteed and depends on how far your order has progressed in our fulfilment system.

8. Faulty, damaged or incorrect items

We take great care in preparing your orders. If an item arrives:

  • Damaged in transit;

  • Faulty or not of satisfactory quality; or

  • Not as described or the wrong item altogether,

please contact us within a reasonable time (ideally within 7 days of delivery) at customer@thehouseofunalome.com, attaching clear photos of the issue.

Depending on the circumstances and your legal rights, we may:

  • Offer a replacement or repair;

  • Offer a partial refund if you choose to keep the item; or

  • Ask you to return the item for a full refund, in which case we will usually cover or reimburse reasonable return shipping costs.

This section does not limit any statutory rights you may have under consumer law.

9. Event, circle and retreat bookings

Because our circles, ceremonies and retreats involve limited spaces, advance preparation and venue/host commitments, different rules apply to Event bookings.

9.1 Your cancellation

If you need to cancel your booking, please email customer@thehouseofunalome.com as soon as possible with your name, booking reference and Event details.

Unless otherwise stated on the specific Event page, our general Event cancellation terms are:

  • More than 30 days before the Event date
    – Full refund of the Event fee, or option to transfer to another date (if available).

  • Between 14 and 30 days before the Event date
    – 50% refund of the Event fee, or option to transfer your place to another person you nominate (subject to our approval and suitability for the group).

  • Less than 14 days before the Event date or no-show
    – No refund, as it is unlikely we will be able to fill your place at short notice.

If local consumer law in your country gives you a mandatory cooling-off period for Event bookings made at a distance, we will honour those rights.

Please note that we are not responsible for any travel, accommodation or other external costs that you incur in relation to an Event, and these are non-refundable through us.

9.2 Our cancellation or changes

We may need to cancel, postpone or significantly amend an Event due to circumstances beyond our reasonable control, including but not limited to illness, venue problems, travel restrictions, minimum attendee numbers not being met, or force majeure events.

If we cancel an Event:

  • You will be offered a full refund of the Event fee you have paid; or

  • The option to transfer your booking to a new date or similar Event (if available).

If we postpone or make a significant change (for example a change of city or a major schedule shift), you will be given the option of accepting the change or receiving a refund of the Event fee.

Again, we cannot reimburse external costs such as travel or accommodation unless required by law.

10. Digital content and online offerings

From time to time we may offer digital products or online content (for example recordings, meditations or workbooks). Where such content is supplied immediately after purchase or streaming begins with your express consent, your statutory right to cancel may end at the moment you start downloading or streaming.

If you believe there is a fault with digital content you have purchased, please contact us with details and screenshots where possible. We will work with you to repair, replace or refund in line with your legal rights.

11. Orders outside the EU/EEA

If you are ordering from outside the EU/EEA:

  • Different consumer protection rules may apply in your country;

  • You are responsible for any customs duties, import taxes or handling fees charged by your local authorities; and

  • Returns from outside the EU/EEA may be more expensive and take longer to arrive.

We will still apply this Policy to the extent it does not conflict with mandatory local laws.

12. Abuse of the Policy

We reserve the right to refuse future orders, restrict returns or close accounts where we reasonably believe the Policy is being misused or abused (for example repeated returns of heavily used items, or fraudulent claims), while always complying with applicable law.

13. How to contact us

If you have questions about this Refunds & Returns Policy, or you would like to start a return or discuss a refund, please contact:

The House of Unalome
Email: customer@thehouseofunalome.com
Location: Amsterdam, Netherlands

We aim to respond to all refund and return enquiries within 5–7 working days.

Legal

Terms of Service

Last updated: December 3rd, 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of the website thehouseofunalome.com (the “Site”) and your purchase of any products or services from us, including ceremonial clothing, ceremonial cacao and our circles, ceremonies and events (together, the “Services”).

By accessing or using the Site, creating an account, placing an order or booking an event, you agree to be bound by these Terms. If you do not agree, you must not use the Site or our Services.

Nothing in these Terms affects your statutory rights as a consumer under applicable law.

2. Who we are

The Site is operated by:

References to “we”, “us” and “our” are to The House of Unalome. “You” means the individual using the Site or purchasing our Services.

3. Eligibility

To use the Site and place orders or bookings you must:

  • Be at least 18 years old (or have the consent of a parent or legal guardian); and

  • Be legally capable of entering into binding contracts in your country of residence.

If you are an EU/EEA consumer, you are protected by mandatory consumer protection laws in your country. These Terms are intended to work alongside, not override, those rights.

4. Your account

You may browse much of the Site without an account. Creating an account allows you to view orders, manage details and speed up checkout.

You are responsible for:

  • Keeping your login details confidential;

  • Ensuring the information you provide is accurate and up to date; and

  • All activity on your account.

If you suspect unauthorised use of your account, contact us immediately at customer@thehouseofunalome.com.

We may suspend or close your account if we reasonably believe it is being misused or used in breach of these Terms.

5. Our products and services

Through the Site we offer, amongst other things:

  • Products: ceremonial clothing (for example, kimonos), ceremonial cacao and other physical items;

  • Events and circles: (single) motherhood circles, ceremonies, workshops, gatherings and retreats, both online and in person (together, “Events”).

Full details of what is included, pricing, dates, locations and any specific conditions are provided on the relevant product or Event page at the time you place your order or booking.

We reserve the right to modify, suspend or discontinue any product or Event at any time.

6. Orders, bookings and contract formation

6.1 Placing an order or booking

When you place an order for products or submit a booking for an Event, you make an offer to purchase the relevant item(s) or service(s) in accordance with these Terms.

Please check all details carefully before confirming – especially product size, Event date, quantities and your delivery address.

6.2 Acceptance

A binding contract is formed only when we:

  1. Accept your order or booking; and

  2. Send you an order/booking confirmation email.

We may decline or cancel an order or booking, for example if:

  • The product is out of stock, or an Event is fully booked;

  • There is an obvious error in the price or description;

  • We cannot obtain payment authorisation; or

  • We reasonably suspect fraud or unauthorised activity.

If we cancel after payment is taken, we will refund you for the cancelled part of the order.

7. Prices, taxes and payment

Prices are shown on the Site in [insert currency] and are inclusive of any applicable VAT or sales tax, unless stated otherwise. Shipping costs and any additional charges are shown separately at checkout.

We accept the payment methods displayed at checkout (for example major debit/credit cards, PayPal, iDEAL or other local methods). Payments are processed by trusted third-party payment processors.

You confirm that the payment method used belongs to you or that you are authorised to use it. Your order or booking is not confirmed until payment has been successfully received.

You are responsible for any customs duties, import taxes or handling fees charged by your local authorities or carriers.

8. Shipping and delivery of products

8.1 Dispatch times

We aim to dispatch products within the timeframe indicated on the product page. These timeframes are estimates only and are not guaranteed. Delays can occur due to factors beyond our control (for example postal delays, customs checks or strikes).

8.2 Delivery

Risk of loss or damage to products passes to you once they are delivered to the delivery address you provided. Ownership passes when we have received full payment for the order.

Please ensure your delivery address and contact details are correct. We are not liable for failed deliveries or delays caused by incorrect or incomplete information supplied by you.

For details regarding returns, damaged items and exchanges, please see our Refunds & Returns Policy, which is incorporated into these Terms by reference.

9. Events, circles and retreats

9.1 Nature of the Events

Our Events – including (single) motherhood circles, cacao ceremonies, workshops and retreats – are intended as supportive, reflective and community-building spaces. They are not medical, psychological or psychiatric treatment and do not replace professional advice or care.

By booking or attending an Event, you agree that:

  • You participate voluntarily and are responsible for your own physical and emotional wellbeing;

  • You will inform us of any relevant physical or mental health conditions when requested, so we can assess suitability;

  • You will follow the Event guidelines and respect the confidentiality and boundaries of other participants; and

  • You will not attend under the influence of alcohol or recreational drugs.

9.2 Intake forms

For certain Events (for example “The Butterfly Effect” or other circles), we may ask you to complete an intake form. You agree to provide honest and complete answers so that we can decide whether the Event is suitable for you and for the wider group.

9.3 Cancellations and changes

Our rules on cancelling or rescheduling Event bookings, and your rights to refunds, are set out in our Refunds & Returns Policy. Please read that policy carefully before booking, as short-notice cancellations may not be refundable.

We may need to amend, postpone or cancel an Event due to circumstances outside our control (for example illness, venue issues, or insufficient participants). If we cancel, we will offer you:

  • A full refund of the Event fee; or

  • The option to transfer your booking to another date (if available).

We are not responsible for additional costs you may incur (such as travel or accommodation) unless required by law.

10. Cooling-off rights for EU/EEA consumers

If you are an EU/EEA consumer purchasing physical goods online (such as clothing or unopened cacao), you generally have a 14-day cooling-off period from the day you receive the goods to cancel the contract without giving a reason.

However, this right does not usually apply to:

  • Goods which are sealed for health or hygiene reasons (such as food or drink products) if the seal is broken after delivery;

  • Goods that have been used or damaged by you beyond what is necessary to check their nature, characteristics and functioning;

  • Custom-made or clearly personalised items;

  • Certain digital content once you have started downloading or streaming it with your prior consent.

The practical steps for exercising your cooling-off rights, and who pays return shipping, are explained in our Refunds & Returns Policy.

11. Gift cards, discount codes and promotions

From time to time we may offer gift cards, discount codes or promotional offers.

  • Gift cards are redeemable only for eligible products or Events on the Site, within their stated validity period, and are not redeemable for cash.

  • Discount codes may be subject to conditions (for example minimum spend, specific collections or expiry dates) and are not usually combinable.

  • We may modify or withdraw promotional offers at any time, unless otherwise required by law.

Specific terms published with a particular offer apply alongside these Terms.

12. Intellectual property

All content on the Site – including text, photographs, product descriptions, artwork, graphics, brand names, logos, design and layout – is owned by or licensed to The House of Unalome and protected by copyright, trade mark and other intellectual property laws.

You may:

  • View and browse the Site for personal, non-commercial use;

  • Print or download a reasonable number of pages for your personal reference only.

You must not, without our prior written consent:

  • Copy, reproduce, distribute, modify, adapt or create derivative works from any part of the Site;

  • Use our name, logo or content for commercial purposes;

  • Remove or alter any copyright or proprietary notices.

13. Acceptable use of the Site

You agree that you will not:

  • Use the Site for any unlawful, fraudulent or harmful purpose;

  • Harass, abuse or harm another person using the Site or at our Events;

  • Deploy or transmit viruses, malware or other harmful code;

  • Attempt to interfere with the security, integrity or performance of the Site;

  • Attempt to gain unauthorised access to other users’ accounts or our systems.

We may restrict or terminate your access to the Site or Services if we reasonably believe you have breached these Terms or misused the Site.

14. Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by our negligence; or

  • Fraud or fraudulent misrepresentation.

Subject to that:

  • We are not liable for any indirect or consequential loss, including loss of profit, loss of data or loss of enjoyment.

  • For products, our maximum liability to you for any claim is the price you paid for the product concerned, plus any reasonable return costs where required by law.

  • For Events and other services, our maximum liability is the fee you paid for the relevant booking.

You are responsible for using our products safely, following any care or usage instructions, and for making your own decisions about whether our Events and circles are appropriate for you.

15. Third-party links

The Site may contain links to third-party websites and social media platforms. These are provided for convenience only.

We do not control, endorse or accept responsibility for the content, terms or privacy practices of any third-party sites. Accessing them is at your own risk and you should review their terms and policies.

16. Changes to these Terms and to the Site

We may update these Terms from time to time, for example to reflect changes to our Services, our business model or legal requirements.

When we make significant changes we will:

  • Update the “Last updated” date at the top of this page; and

  • Apply the new Terms to future use of the Site and future orders/bookings.

The version of the Terms that applies to an order or booking is the version in force at the time you placed it.

We may also modify or discontinue parts of the Site or Services at any time without prior notice, provided this does not unlawfully affect existing orders or your statutory rights.

17. Governing law and dispute resolution

These Terms are governed by the laws of the Netherlands, without prejudice to mandatory consumer protection laws of your country of residence if you live in the EU/EEA.

If you are an EU/EEA consumer, you may also submit disputes for online resolution via the European Commission’s Online Dispute Resolution (ODR) platform.

We always encourage you to contact us first at customer@thehouseofunalome.com so that we can try to resolve any concerns in a respectful, collaborative way.

18. Contact

If you have any questions about these Terms, our products, Events or the Site, please contact:

The House of Unalome
Email: customer@thehouseofunalome.com
Location: Amsterdam, Netherlands

Legal

Privacy Policy

Last updated: December 3rd, 2025

1. Introduction

Welcome to The House of Unalome (“we”, “us”, “our”). We deeply value the privacy of our community, whether you are browsing our Site, purchasing ceremonial clothing, ordering cacao, or joining our circles and programmes.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit thehouseofunalome.com (the “Site”) or otherwise interact with us.

We are established in the Netherlands and process your personal data in accordance with:

  • the General Data Protection Regulation (EU) 2016/679 (“GDPR”); and

  • the Dutch Implementation Act of the GDPR (UAVG).

For the purposes of the GDPR, we are the data controller of your personal data.

Data Controller Contact Details
Company: The House of Unalome
Email: customer@thehouseofunalome.com
Location: Amsterdam, Netherlands

2. What Personal Data We Collect

The type of information we collect depends on how you interact with us.

A. Information you provide directly

  • Order information
    When you place an order (for example, for a kimono or ceremonial cacao), we collect:

    • name

    • billing and shipping address

    • email address

    • telephone number (if provided)

    • order details
      This information is necessary to process and deliver your order and to provide customer service.

  • Account information
    If you create an account on our Site, we store your login details (email/username and password). Your password is stored in encrypted form and cannot be viewed by us.

  • Correspondence
    If you contact us by email, contact form or social media, we will process the information you provide to respond to your enquiry (for example, your name, email address and the content of your message).

  • Event & retreat intake information (special category data)
    For programmes such as The Butterfly Effect or other circles, we may ask for information that helps us understand whether the programme is suitable and safe for you and for the group. This may include, for example:

    • your age

    • experience as a single mother

    • current emotional / energetic state

    • other information you choose to share about your wellbeing

    Because some of this may be considered special category data (e.g. health-related information), we only process it where you give explicit consent by submitting the intake form. This information is treated with strict confidentiality and is never used for marketing.

B. Information collected automatically

When you use our Site, we automatically collect certain information from your device:

  • Device and technical data

    • IP address

    • browser type and version

    • time zone setting

    • operating system and platform

  • Usage data
    Information about how you use the Site, such as the pages you visit (e.g. which products you view, time spent on pages, clicks and navigation paths).

This information is collected mainly through cookies and similar technologies. More information is provided in the Cookie section below and in our separate Cookie Policy.

3. Purposes and Legal Bases for Processing

We only use your personal data where we have a valid legal basis under the GDPR. The main purposes and legal bases are:

  1. To fulfil orders and provide services

    • Processing and delivering your orders, managing payments, sending order confirmations and updates, handling returns or complaints.

    • Legal bases:

      • Performance of a contract with you (Article 6(1)(b) GDPR).

      • Compliance with our legal obligations (e.g. tax and accounting laws) (Article 6(1)(c) GDPR).

  2. To manage your account

    • Creating and maintaining your account, allowing you to log in, view past orders and save details.

    • Legal basis: Performance of a contract / steps prior to entering into a contract (Article 6(1)(b) GDPR).

  3. To run events, circles and mentorship programmes

    • Reviewing applications, curating groups, ensuring safety, and communicating with you about the programme.

    • Legal bases:

      • Performance of a contract / steps at your request prior to entering into a contract (Article 6(1)(b));

      • For special category data, your explicit consent (Article 9(2)(a) GDPR).

  4. To communicate with you

    • Responding to your messages, emails and enquiries, and providing customer support.

    • Legal bases:

      • Legitimate interests (to respond to and support our community) (Article 6(1)(f));

      • or performance of a contract, where your query relates to an order (Article 6(1)(b)).

  5. Marketing and newsletters

    • Sending you emails about new collections, events, circles, offers or other updates that may interest you.

    • Legal bases:

      • Your consent, where you sign up to our newsletter or marketing list (Article 6(1)(a));

      • For existing customers, our legitimate interest in promoting similar products and services, where permitted by law (Article 6(1)(f)).
        You can unsubscribe at any time by clicking “unsubscribe” in the email or contacting us.

  6. Analytics and site improvement

    • Monitoring how our Site is used, understanding which products and pages are popular, improving design and performance.

    • Legal basis: Legitimate interests (to improve our services and user experience) (Article 6(1)(f)), and consent where required for non-essential cookies.

  7. Security and fraud prevention

    • Protecting our Site, preventing fraud, abuse and unauthorised access.

    • Legal bases: Legitimate interests (to ensure security and protect our business) (Article 6(1)(f)), and compliance with legal obligations where applicable (Article 6(1)(c)).

4. How We Share Your Personal Data

We do not sell your personal data. We only share it with trusted third parties where necessary for the purposes described above:

  • E-commerce and hosting providers
    We use an e-commerce platform (currently WooCommerce on WordPress) and website hosting providers to operate our Site and store data securely.

  • Payment processors
    To process your payments securely we share relevant transaction data with payment service providers such as Stripe, PayPal, or local options like iDEAL, depending on what you choose at checkout.

  • Delivery and logistics partners
    We share your name, delivery address and contact details with carriers such as PostNL, DHL or other couriers so that your order can be delivered.

  • Email and marketing tools
    If you subscribe to our newsletters or forms, your email address and preferences may be stored in reputable email marketing platforms solely for sending and managing communications.

  • Professional advisers and authorities
    We may share information with accountants, legal advisers or public authorities (such as the Dutch tax authorities or the Autoriteit Persoonsgegevens) where required by law or necessary to protect our rights.

Where we use third-party processors, they act on our instructions, are bound by contracts, and must provide appropriate security measures.

5. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we ensure that an appropriate safeguard is in place, such as:

  • an adequacy decision by the European Commission; or

  • Standard Contractual Clauses (SCCs) approved by the European Commission.

You can contact us for more information about the safeguards we use.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, and to comply with our legal obligations.

Indicatively:

  • Order and invoicing data: kept for 7 years to comply with Dutch tax and accounting requirements.

  • Account data: kept for as long as your account is active. If you request deletion of your account, we will delete or anonymise your personal data, except where we must retain it for legal reasons.

  • Event / programme intake forms (special category data):

    • kept only for the duration of the application process and the programme itself;

    • deleted or anonymised once the programme concludes or your application is not successful, unless you have expressly consented to us keeping it for future opportunities or waitlists.

  • Marketing data: we keep your email address and communication preferences until you unsubscribe or we cease sending marketing communications.

7. Your Rights under the GDPR

As an individual within the EEA, you have a number of rights in relation to your personal data:

  • Right of access
    To obtain confirmation whether we process your personal data and, if so, receive a copy of that data.

  • Right to rectification
    To request correction of inaccurate or incomplete personal data.

  • Right to erasure (“right to be forgotten”)
    To request deletion of your personal data, in particular where it is no longer necessary for the purposes for which it was collected, you withdraw your consent (where processing is based on consent), or you successfully object to our processing. We may need to retain certain data where required by law (e.g. tax records).

  • Right to restriction of processing
    To request that we limit the processing of your personal data in certain circumstances (for example, while we verify accuracy or review an objection).

  • Right to data portability
    To receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible, when processing is based on consent or contract and carried out by automated means.

  • Right to object
    To object, on grounds relating to your particular situation, to our processing of your personal data based on legitimate interests. You also have the right to object at any time to processing for direct marketing, in which case we will stop such marketing.

  • Right to withdraw consent
    Where we rely on your consent (e.g. newsletter subscription, special category data for programmes), you may withdraw that consent at any time. This will not affect processing that took place before withdrawal.

To exercise any of these rights, please contact us at customer@thehouseofunalome.com. We aim to respond within one month of receipt of your request, in accordance with the GDPR.

8. Cookies and Similar Technologies

Our Site uses cookies and similar technologies.

  • Essential cookies – strictly necessary for the Site to function (for example, to keep items in your cart or maintain your session when you log in). These are set without your consent.

  • Analytical / performance cookies – help us understand how visitors use the Site so we can improve layout, content and performance.

  • Marketing / targeting cookies – used to deliver relevant advertising and measure the effectiveness of campaigns.

When you first visit our Site, you will see a cookie banner giving you the option to accept or reject non-essential cookies. You can also adjust your browser settings to block or delete cookies.

For more details about the cookies we use, please refer to our Cookie Policy or contact us.

9. Anti-Spam and Direct Marketing

We have a zero-tolerance approach to spam.

  • We only send marketing emails where you have opted in or where you are an existing customer and the law permits us to send information about similar products or services.

  • Every marketing email contains an “Unsubscribe” link you can use at any time.

  • We do not purchase, rent or sell email lists.

10. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures include, for example:

  • using secure (HTTPS) connections on the Site;

  • limiting access to personal data to staff and service providers who need it;

  • using strong passwords and, where supported, additional security safeguards.

However, no system can be guaranteed to be completely secure. If you suspect any misuse or loss of, or unauthorised access to, your personal data, please contact us immediately.

11. Children

Our Site and services are not directed at children under the age of 16, and we do not knowingly collect personal data from children under this age without parental consent. If you believe we have collected personal data from a child without proper consent, please contact us so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in legal requirements or in how we operate our business.

When we make changes, we will:

  • update the “Last updated” date at the top; and

  • where appropriate, provide additional notice (for example, via email or a notice on our Site).

We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Questions, Concerns and Complaints

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us first:

Email: customer@thehouseofunalome.com

We will do our best to resolve your query.

If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

You may also contact your local supervisory authority if you are based in another EEA country.

 

For all those with Wild souls, Creative minds & Loving hearts.

    © 2025 House of Unalome. All rights reserved.

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