Last updated: December 3rd, 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of the website thehouseofunalome.com (the “Site”) and your purchase of any products or services from us, including ceremonial clothing, ceremonial cacao and our circles, ceremonies and events (together, the “Services”).

By accessing or using the Site, creating an account, placing an order or booking an event, you agree to be bound by these Terms. If you do not agree, you must not use the Site or our Services.

Nothing in these Terms affects your statutory rights as a consumer under applicable law.

2. Who we are

The Site is operated by:

• Business name: The House of Unalome

• Email: customer@thehouseofunalome.com

• Location: Amsterdam, Netherlands

References to “we”, “us” and “our” are to The House of Unalome. “You” means the individual using the Site or purchasing our Services.

3. Eligibility

To use the Site and place orders or bookings you must:

• Be at least 18 years old (or have the consent of a parent or legal guardian); and

• Be legally capable of entering into binding contracts in your country of residence.

If you are an EU/EEA consumer, you are protected by mandatory consumer protection laws in your country. These Terms are intended to work alongside, not override, those rights.

4. Your account

You may browse much of the Site without an account. Creating an account allows you to view orders, manage details and speed up checkout.

You are responsible for:

• Keeping your login details confidential;

• Ensuring the information you provide is accurate and up to date; and

• All activity on your account.

If you suspect unauthorised use of your account, contact us immediately at customer@thehouseofunalome.com.

We may suspend or close your account if we reasonably believe it is being misused or used in breach of these Terms.

5. Our products and services

Through the Site we offer, amongst other things:

• Products: ceremonial clothing (for example, kimonos), ceremonial cacao and other physical items;

• Events and circles: (single) motherhood circles, ceremonies, workshops, gatherings and retreats, both online and in person (together, “Events”).

Full details of what is included, pricing, dates, locations and any specific conditions are provided on the relevant product or Event page at the time you place your order or booking.

We reserve the right to modify, suspend or discontinue any product or Event at any time.

6. Orders, bookings and contract formation

6.1 Placing an order or booking

When you place an order for products or submit a booking for an Event, you make an offer to purchase the relevant item(s) or service(s) in accordance with these Terms.

Please check all details carefully before confirming – especially product size, Event date, quantities and your delivery address.

6.2 Acceptance

A binding contract is formed only when we:

1. Accept your order or booking; and

2. Send you an order/booking confirmation email.

We may decline or cancel an order or booking, for example if:

• The product is out of stock, or an Event is fully booked;

• There is an obvious error in the price or description;

• We cannot obtain payment authorisation; or

• We reasonably suspect fraud or unauthorised activity.

If we cancel after payment is taken, we will refund you for the cancelled part of the order.

7. Prices, taxes and payment

Prices are shown on the Site in [insert currency] and are inclusive of any applicable VAT or sales tax, unless stated otherwise. Shipping costs and any additional charges are shown separately at checkout.

We accept the payment methods displayed at checkout (for example major debit/credit cards, PayPal, iDEAL or other local methods). Payments are processed by trusted third-party payment processors.

You confirm that the payment method used belongs to you or that you are authorised to use it. Your order or booking is not confirmed until payment has been successfully received.

You are responsible for any customs duties, import taxes or handling fees charged by your local authorities or carriers.

8. Shipping and delivery of products

8.1 Dispatch times

We aim to dispatch products within the timeframe indicated on the product page. These timeframes are estimates only and are not guaranteed. Delays can occur due to factors beyond our control (for example postal delays, customs checks or strikes).

8.2 Delivery

Risk of loss or damage to products passes to you once they are delivered to the delivery address you provided. Ownership passes when we have received full payment for the order.

Please ensure your delivery address and contact details are correct. We are not liable for failed deliveries or delays caused by incorrect or incomplete information supplied by you.

For details regarding returns, damaged items and exchanges, please see our Refunds & Returns Policy, which is incorporated into these Terms by reference.

9. Events, circles and retreats

9.1 Nature of the Events

Our Events – including (single) motherhood circles, cacao ceremonies, workshops and retreats – are intended as supportive, reflective and community-building spaces. They are not medical, psychological or psychiatric treatment and do not replace professional advice or care.

By booking or attending an Event, you agree that:

• You participate voluntarily and are responsible for your own physical and emotional wellbeing;

• You will inform us of any relevant physical or mental health conditions when requested, so we can assess suitability;

• You will follow the Event guidelines and respect the confidentiality and boundaries of other participants; and

• You will not attend under the influence of alcohol or recreational drugs.

9.2 Intake forms

For certain Events (for example “The Butterfly Effect” or other circles), we may ask you to complete an intake form. You agree to provide honest and complete answers so that we can decide whether the Event is suitable for you and for the wider group.

9.3 Cancellations and changes

Our rules on cancelling or rescheduling Event bookings, and your rights to refunds, are set out in our Refunds & Returns Policy. Please read that policy carefully before booking, as short-notice cancellations may not be refundable.

We may need to amend, postpone or cancel an Event due to circumstances outside our control (for example illness, venue issues, or insufficient participants). If we cancel, we will offer you:

• A full refund of the Event fee; or

• The option to transfer your booking to another date (if available).

We are not responsible for additional costs you may incur (such as travel or accommodation) unless required by law.

10. Cooling-off rights for EU/EEA consumers

If you are an EU/EEA consumer purchasing physical goods online (such as clothing or unopened cacao), you generally have a 14-day cooling-off period from the day you receive the goods to cancel the contract without giving a reason.

However, this right does not usually apply to:

• Goods which are sealed for health or hygiene reasons (such as food or drink products) if the seal is broken after delivery;

• Goods that have been used or damaged by you beyond what is necessary to check their nature, characteristics and functioning;

• Custom-made or clearly personalised items;

• Certain digital content once you have started downloading or streaming it with your prior consent.

The practical steps for exercising your cooling-off rights, and who pays return shipping, are explained in our Refunds & Returns Policy.

11. Gift cards, discount codes and promotions

From time to time we may offer gift cards, discount codes or promotional offers.

• Gift cards are redeemable only for eligible products or Events on the Site, within their stated validity period, and are not redeemable for cash.

• Discount codes may be subject to conditions (for example minimum spend, specific collections or expiry dates) and are not usually combinable.

• We may modify or withdraw promotional offers at any time, unless otherwise required by law.

Specific terms published with a particular offer apply alongside these Terms.

12. Intellectual property

All content on the Site – including text, photographs, product descriptions, artwork, graphics, brand names, logos, design and layout – is owned by or licensed to The House of Unalome and protected by copyright, trade mark and other intellectual property laws.

You may:

• View and browse the Site for personal, non-commercial use;

• Print or download a reasonable number of pages for your personal reference only.

You must not, without our prior written consent:

• Copy, reproduce, distribute, modify, adapt or create derivative works from any part of the Site;

• Use our name, logo or content for commercial purposes;

• Remove or alter any copyright or proprietary notices.

13. Acceptable use of the Site

You agree that you will not:

• Use the Site for any unlawful, fraudulent or harmful purpose;

• Harass, abuse or harm another person using the Site or at our Events;

• Deploy or transmit viruses, malware or other harmful code;

• Attempt to interfere with the security, integrity or performance of the Site;

• Attempt to gain unauthorised access to other users’ accounts or our systems.

We may restrict or terminate your access to the Site or Services if we reasonably believe you have breached these Terms or misused the Site.

14. Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by our negligence; or

• Fraud or fraudulent misrepresentation.

Subject to that:

• We are not liable for any indirect or consequential loss, including loss of profit, loss of data or loss of enjoyment.

• For products, our maximum liability to you for any claim is the price you paid for the product concerned, plus any reasonable return costs where required by law.

• For Events and other services, our maximum liability is the fee you paid for the relevant booking.

You are responsible for using our products safely, following any care or usage instructions, and for making your own decisions about whether our Events and circles are appropriate for you.

15. Third-party links

The Site may contain links to third-party websites and social media platforms. These are provided for convenience only.

We do not control, endorse or accept responsibility for the content, terms or privacy practices of any third-party sites. Accessing them is at your own risk and you should review their terms and policies.

16. Changes to these Terms and to the Site

We may update these Terms from time to time, for example to reflect changes to our Services, our business model or legal requirements.

When we make significant changes we will:

• Update the “Last updated” date at the top of this page; and

• Apply the new Terms to future use of the Site and future orders/bookings.

The version of the Terms that applies to an order or booking is the version in force at the time you placed it.

We may also modify or discontinue parts of the Site or Services at any time without prior notice, provided this does not unlawfully affect existing orders or your statutory rights.

17. Governing law and dispute resolution

These Terms are governed by the laws of the Netherlands, without prejudice to mandatory consumer protection laws of your country of residence if you live in the EU/EEA.

If you are an EU/EEA consumer, you may also submit disputes for online resolution via the European Commission’s Online Dispute Resolution (ODR) platform.

We always encourage you to contact us first at customer@thehouseofunalome.com so that we can try to resolve any concerns in a respectful, collaborative way.

18. Contact

If you have any questions about these Terms, our products, Events or the Site, please contact:

The House of Unalome
Email: customer@thehouseofunalome.com
Location: Amsterdam, Netherlands